Privacy Policy

Introduction

At Sagewing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our massage practice or use our website.

If you have questions about this policy, please contact us at privacy@sagewinaeag.

1. Information We Collect

Personal Information

When you book a session or contact us, we may collect:

• Name and contact information (phone number, email address)
• Health-related information relevant to your massage treatment
• Appointment history and session notes
• Payment information (processed securely through third-party providers)

Website Usage Data

Our website may collect:

• Browser type and version
• Device information and IP address
• Pages visited and time spent on site
• Referring website information

2. How We Use Your Information

Service Delivery

We use your information to:

• Schedule and manage your appointments
• Provide safe and appropriate massage treatments
• Maintain treatment records for continuity of care
• Process payments for services rendered

Communication

We may contact you to:

• Confirm appointments or send reminders
• Respond to your inquiries
• Share relevant health and wellness information (with your consent)
• Notify you of schedule changes or closures

Legal Basis

We process your personal information based on contract performance (providing massage services), legitimate interest (improving our services), and consent (marketing communications).

3. Data Storage and Retention

Your personal information is stored securely in Taiwan. We retain your data for:

• Active client records: For the duration of our professional relationship
• Inactive records: Up to 7 years after last appointment for medical record requirements
• Marketing preferences: Until you withdraw consent
• Website analytics: Aggregated data retained for 2 years

Data is deleted or anonymized when no longer necessary for the purposes outlined above.

4. Data Protection Measures

We protect your information through:

• Encrypted data transmission (SSL/TLS protocols)
• Secure storage systems with access controls
• Password-protected client management systems
• Staff training on privacy and confidentiality
• Regular security assessments and updates
• Physical security measures at our location

5. Information Sharing

We do not sell or rent your personal information. We may share data only with:

Service Providers

• Payment processors (for secure transaction handling)
• Appointment scheduling platforms
• Email service providers (for communications)
• Website hosting and analytics services

These providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose information when required by Taiwanese law, legal process, or to protect our rights and safety.

6. Cookies and Tracking

Our website uses cookies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

You can manage cookie preferences through your browser settings or our cookie consent tool.

7. Your Rights

Under Taiwan's Personal Data Protection Act, you have the right to:

To exercise these rights, contact us at privacy@sagewinaeag. We will respond within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for adults aged 18 and above. We do not knowingly collect information from individuals under 18. If you are a parent or guardian who believes we have collected information about a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify active clients via email or phone
• Post a notice on our website

Continued use of our services after changes indicates acceptance of the updated policy.